Terms of Service

Last updated July 31, 2026 · BFImpact LLC, an Indiana limited liability company

These terms govern your use of bfimpactusa.com, our demonstration environments, and the services BFImpact LLC (“BFImpact,” “we”) provides to a client business (“you”). A signed service agreement, where one exists, controls over anything inconsistent here.

What we provide

Depending on the package selected, BFImpact builds and hosts your business website and operates front-office software on your behalf: an automated receptionist that answers website chats and phone calls, captures customer enquiries, books appointments against your calendar, alerts you and your staff, and — on higher tiers — assists with time tracking and invoice drafting.

The receptionist is software, not a person. It identifies itself as a virtual assistant when asked.

Emergencies and urgent calls

Where you enable emergency escalation, the software will attempt to reach the phone numbers you configure, and to alert you by text where that is enabled. Delivery of calls and messages depends on mobile carriers and networks outside our control, and we do not guarantee that any particular call or message will connect, arrive, or arrive within any period of time. You are responsible for monitoring your own dashboard and for responding to your customers.

Your responsibilities

• Give us accurate business information — services, pricing, hours, and service area. The receptionist answers from what you provide.
• Provide only phone numbers you are entitled to provide. If you enter a staff member’s mobile number to receive alerts, you confirm that person has agreed to receive them.
• Use the service lawfully, and never for unsolicited marketing, spam, or any content prohibited by mobile carriers or applicable law.
• Keep your dashboard credentials secure, and tell us promptly if they are compromised.
• You are the business of record to your customers, and remain responsible for the work you perform and the commitments you make to them.

Messaging compliance

Text messaging in the United States is governed by carrier registration requirements and by law, including the TCPA. Messages we send on your behalf are operational alerts to you and your staff. You may not use the service to send marketing messages to consumers without proper consent, and we may suspend messaging that puts our carrier registrations at risk. Recipients may reply STOP at any time to opt out.

Your website and domain

Where we register a domain on your behalf, that domain is your property. It remains registered in your name or is transferred to you at no charge if our engagement ends, on request. Your logo, photographs, business content, and customer data remain yours. We keep ownership of our own software, templates, and systems, and grant you a licence to use them for as long as you subscribe.

Fees and billing

• Packages are month-to-month with no long-term contract, at the prices published on our site or set out in your agreement.
• Any one-time setup fee is charged once; upgrading tiers later does not trigger it again.
• Monthly fees are billed in advance. Usage beyond an included allowance is billed as described in your agreement.
• Fees are non-refundable except where required by law or expressly agreed.
• We may change pricing on 30 days’ notice; you may cancel before it takes effect.

Availability

We work to keep the service running continuously, but we do not promise uninterrupted or error-free operation. The service depends on third-party providers — hosting, telephony, and language and voice processing — and may be affected by their outages, by maintenance, or by events beyond our reasonable control.

Cancellation

Either party may cancel with 30 days’ written notice. On cancellation we will export your data on request, transfer your domain to you, and stop billing at the end of the current period. We may suspend or terminate immediately for non-payment or for use that violates these terms or carrier rules.

Disclaimers and limitation of liability

The service is provided “as is,” without warranties of any kind to the fullest extent permitted by law. Automated systems can make mistakes; you are responsible for reviewing appointments, invoices, and other output before relying on them.

To the fullest extent permitted by law, BFImpact is not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost business, or missed opportunities. Our total liability for any claim is limited to the fees you paid us in the three months before the event giving rise to the claim.

Indemnity

You agree to indemnify BFImpact against claims arising from the information you provide, the phone numbers you supply, the work you perform for your customers, or your use of the service in breach of these terms or applicable law.

Governing law

These terms are governed by the laws of the State of Indiana, without regard to conflict-of-law rules. Disputes will be brought in the state or federal courts serving Indiana.

Changes

We may update these terms and will post changes here with a revised date. Material changes affecting active clients will be communicated directly. Continued use after a change means acceptance.

Contact

BFImpact LLC · Indiana, United States
hello@bfimpactusa.com